We want customers to have a clear and straightforward process for returns and refunds. This Refund & Returns Policy applies to purchases made through www.voltschmie.com and is intended for customers within the European market.
1. Order Processing and Delivery
Orders are normally processed within 1–3 working days after payment has been confirmed.
Orders are shipped using established carriers such as DHL, FedEx and UPS Priority. Standard delivery generally takes 5–10 working days after dispatch.
Tracking information is sent automatically to the email address provided at checkout when available, including key stages such as dispatch, arrival at a logistics point and local delivery.
If an order exceeds the stated standard delivery period, we will contact the relevant carrier and investigate the shipment. Depending on the circumstances and the outcome of the carrier investigation, we may arrange a full refund or a replacement shipment.
2. Right of Withdrawal
For eligible consumer purchases within the European Union, customers generally have a statutory 14-day right of withdrawal without giving a reason.
The withdrawal period normally begins when the customer, or a third party designated by the customer other than the carrier, physically receives the goods.
To exercise the right of withdrawal, customers should send a clear statement of their decision to withdraw by email to:
The withdrawal request should include the order number and sufficient information to identify the purchase.
3. Returning Goods
Where a return is required following a valid withdrawal, goods should be sent to:
Gewerbering 14
08112 Wilkau-Haßlau
Germany
Unless applicable law requires otherwise, the customer is responsible for the direct cost of returning goods following an ordinary withdrawal.
Goods should be returned without undue delay and, where applicable, within 14 days after the customer has communicated the withdrawal.
Customers are responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, to the extent permitted by applicable law.
4. Refunds Following Withdrawal
Following a valid withdrawal, payments received from the customer, including applicable standard delivery charges, will be reimbursed in accordance with applicable consumer law.
Any additional delivery cost resulting from the customer’s choice of a more expensive delivery option than the standard delivery offered will not be reimbursed where permitted by law.
Refunds will normally be made using the same payment method used for the original transaction, unless another method has been expressly agreed and no additional cost is incurred by the customer.
Where permitted by law, reimbursement may be withheld until the returned goods have been received or the customer has provided evidence that the goods have been sent back.
5. Damaged or Defective Goods
If goods arrive damaged or have a defect, customers should contact tools@voltschmie.com after receiving the order and provide:
- Order number;
- A brief description of the issue; and
- Clear photographs showing the relevant condition of the goods.
Where the photographs and other information are sufficient to assess the issue, a return of the damaged goods may not be required. Depending on the circumstances, we may arrange a refund or replacement shipment.
Nothing in this section limits any mandatory statutory rights available to consumers in relation to defective or non-conforming goods.
6. Refund Processing
Once a refund has been approved, it will be processed in accordance with the applicable statutory requirements and the relevant payment method.
Payments available through the website may include:
- Visa;
- Mastercard;
- American Express;
- Apple Pay;
- Google Pay; and
- Other supported electronic payment methods.
7. Statutory Consumer Rights
Nothing in this policy excludes, restricts or replaces mandatory consumer rights applicable under German or European law.
Where statutory consumer rights provide a more favourable remedy than the procedures described in this policy, those statutory rights will apply.
8. Contact Information
For return, refund or order-related enquiries, customers may contact us at:
Voltschmiede GmbH
Gewerbering 14
08112 Wilkau-Haßlau
Germany
Email: tools@voltschmie.com
Telephone: +49 375 21189444
Website: www.voltschmie.com
Customers may leave a message at any time, and enquiries are generally answered within 24 hours.