1. What payment methods are available?
We accept several commonly used payment methods, including Visa, Mastercard and American Express. Depending on availability at checkout, customers may also pay using Apple Pay, Google Pay and other supported electronic wallets.
Payment instructions and the available options are displayed during checkout.
2. Do I need a separate payment account to place an order?
No separate account with the payment service is required to complete an order. Customers can select an available payment method during checkout and follow the instructions shown on the payment page.
3. How long does order processing take?
Orders are normally processed within 1–3 working days after payment has been confirmed.
Once an order has been processed, it is prepared for dispatch and the applicable delivery information is provided to the customer.
4. How long does delivery take?
Delivery to European destinations generally takes approximately 5–10 working days after dispatch.
Delivery is carried out using services such as DHL, FedEx and UPS Priority, depending on the destination and the applicable delivery arrangement.
5. Will I receive tracking information?
Yes. Tracking information is sent to the email address provided during checkout when relevant tracking events become available.
Updates may include:
- Dispatch of the order;
- Arrival at a logistics point;
- Progress towards local delivery;
- Local delivery information where provided by the carrier.
Customers should ensure that the email address entered during checkout is accurate and accessible.
6. What happens if my order takes longer than the standard delivery period?
If an order exceeds the stated standard delivery period, we may contact the relevant carrier and initiate an enquiry to establish the shipment status.
Following the outcome of the carrier enquiry and the circumstances of the order, we may arrange a full refund or a replacement shipment, as applicable.
Any mandatory statutory rights remain unaffected.
7. Can I cancel my order?
Where applicable, customers may exercise their statutory rights under German and European consumer law.
For distance purchases, consumers generally have a 14-day right of withdrawal without giving a reason. The applicable withdrawal period and procedure are governed by the relevant statutory provisions.
8. How do I exercise my 14-day right of withdrawal?
You may notify us of your decision to withdraw by sending a clear statement to:
A reason for withdrawal is not required.
The applicable statutory rules concerning the return of goods, reimbursement and any return costs apply.
9. What if my order arrives damaged?
If an item arrives damaged, please contact us by email at tools@voltschmie.com after receiving the order.
Please provide your order number and clear photographs showing the relevant damage. Photographs may allow us to assess the matter without requiring the damaged item to be returned.
Depending on the circumstances, we may arrange a refund or replacement. This does not restrict any statutory rights concerning defective or non-conforming goods.
10. Do I need to return a damaged item?
Not necessarily. Where photographs provide sufficient information to assess the reported damage, we may process the matter without requiring the damaged item to be returned.
Where a return is required by law or is reasonably necessary to deal with the matter, we will provide the applicable instructions.
11. How can I contact you about an order?
For order, delivery or product enquiries, please contact:
Voltschmiede GmbH
Gewerbering 14
08112 Wilkau-Haßlau
Germany
Email: tools@voltschmie.com
Telephone: +49 375 21189444
You may leave a message at any time. We generally respond to enquiries within 24 hours.