Voltschmie respects the privacy of visitors and customers of www.voltschmie.com. This Privacy Policy explains how personal data is collected, used and retained when you use our website or place an order.
1. Data Controller
The data controller responsible for the processing of personal data through this website is:
Voltschmiede GmbH
Gewerbering 14
08112 Wilkau-Haßlau
Germany
Email: tools@voltschmie.com
Telephone: +49 375 21189444
2. Personal Data We Collect
Depending on how you use the website, we may process information such as:
- Name and contact details;
- Billing and delivery information;
- Email address and telephone number;
- Order details and transaction information;
- Information submitted through contact forms or customer enquiries;
- Website and device information required for website operation;
- Cookie and consent preferences.
We collect only information that is relevant to the applicable purpose of processing.
3. How We Use Personal Data
Personal data may be processed for the following purposes:
- Processing and administering orders;
- Processing payments;
- Communicating with customers about orders and enquiries;
- Providing customer support;
- Maintaining website functions;
- Managing cookie preferences;
- Meeting accounting, tax and other legal obligations;
- Establishing, exercising or defending legal claims where applicable.
The applicable legal basis may include performance of a contract, compliance with a legal obligation, consent, or legitimate interests, depending on the particular processing activity.
4. Payment Processing by Stripe
Payments made through our website are processed using Stripe.
Information required to process a payment may be transmitted to Stripe, including information necessary to complete and verify the transaction. Stripe may process personal data in connection with payment processing, transaction administration, regulatory requirements and the prevention of unauthorised or unusual payment activity.
Depending on the processing activity, Stripe may act as a data processor or as an independent data controller. Stripe’s own privacy documentation explains its applicable data processing roles and practices.
Stripe may use affiliated entities and service providers where required to provide its services and fulfil applicable legal or contractual obligations.
Customers can review Stripe’s current privacy information through its Privacy Centre.
5. Payment Information
Payment card information is handled through the applicable payment processing service. We do not ask customers to provide complete card numbers or card verification codes through ordinary email communication or website contact forms.
Transaction information may be retained where required for order administration, accounting, tax obligations, legal compliance, or the establishment, exercise or defence of legal claims.
6. Cookies
Our website uses cookies and similar technologies.
A cookie consent banner allows visitors to choose whether to accept non-essential cookies. Where consent is required, non-essential cookies are used only after the visitor selects “Accept”.
Information concerning the categories and retention periods of cookies is provided in our Cookie Policy.
7. Data Retention
Personal data is retained only for as long as necessary for the relevant purpose or for the period required by applicable legal obligations.
Order, transaction and accounting records may need to be retained for the statutory periods applicable in Germany, including periods arising from tax and commercial record-keeping requirements.
Customer enquiries and related communications are retained for as long as necessary to handle the enquiry and, where applicable, to document or establish the relevant transaction or legal matter.
Where a statutory retention period applies, the relevant data may be retained for that period even if the original processing purpose has otherwise ended. After the applicable retention period has expired, the data will be deleted or otherwise handled in accordance with applicable legal requirements.
8. Disclosure of Personal Data
Personal data may be disclosed to service providers where necessary to operate the website, process orders, process payments, provide hosting or other services, or comply with legal obligations.
Such processing is limited to the relevant purpose and is carried out in accordance with applicable data protection requirements.
9. Data Subject Rights
Subject to the conditions established by applicable law, you may have the right to:
- Request access to your personal data;
- Request correction of inaccurate information;
- Request deletion of personal data;
- Request restriction of processing;
- Object to certain processing activities;
- Request data portability where applicable;
- Withdraw consent where processing is based on consent.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with the competent data protection supervisory authority.
10. Data Protection Enquiries
For questions concerning the processing of your personal data or to exercise applicable data protection rights, please contact:
Voltschmiede GmbH
Gewerbering 14
08112 Wilkau-Haßlau
Germany
Email: tools@voltschmie.com
Telephone: +49 375 21189444
We generally respond to privacy-related enquiries within 24 hours.
11. Updates to This Privacy Policy
This Privacy Policy may be updated when necessary to reflect changes to our website, processing activities or applicable legal requirements. The latest version will be published on this page.